Frequently Asked Questions
Everything you need to know about your next adventure with Hangar Outdoor.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those needing their gear sooner.
What is your return policy for outdoor gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety reasons, certain climbing and life-safety equipment cannot be returned once opened.
Do you offer international shipping?
Yes, Hangar Outdoor ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated during the checkout process.
How can I track my shipment?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Most of our technical gear comes with a manufacturer's warranty against defects. Hangar Outdoor also provides a 1-year limited guarantee on all proprietary branded equipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.